Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

We want you to be completely satisfied with iPow Core – Payment Fees for WooCommerce. If the software does not perform as described on your website and our technical support team is unable to resolve the issue, you may request a full refund within 14 days of your initial purchase date.

The guarantee applies identically to annual subscriptions and one-time lifetime licences. Paying once rather than yearly does not reduce your refund rights.

2. How to Cancel Your Subscription

Bought a lifetime licence? There is nothing to cancel. A lifetime plan is charged once and never renews, so no subscription exists on your account. This section applies only to annual plans.

Cancelling stops all future annual renewals. You keep access for the remainder of the term you have already paid for. You can cancel in any of these ways — all three have the same effect:

• Payment provider link. Open the subscription-management link included in your order confirmation email and invoice, and select cancel.
• Your account dashboard. Sign in at ipowcore.com/account and manage the subscription there.
• By email. Write to support@ipowcore.com from the address on your order, stating that you wish to cancel. We action cancellation requests within one business day and send you written confirmation.

To avoid being charged for the next year, cancel at least 24 hours before your renewal date, which is shown in your account dashboard and in your renewal reminder email.

3. Before You Request a Refund

Most issues are a cache or gateway conflict that we can fix in minutes. Before submitting a refund request, we ask that you:

• Check our Troubleshooting Documentation for common fixes.
• Contact our support team via our Contact Page so we can attempt to assist you.

This is a request, not a condition — you may ask for a refund within the guarantee period regardless.

4. Non-Refundable Conditions

Refunds may not be granted where:

• The request is submitted more than 14 days after the original transaction timestamp.
• The charge is an annual subscription renewal that was not cancelled before the renewal billing date (see section 2). This exclusion cannot apply to a lifetime licence, which never renews.
• The failure is caused by an unsupported third-party theme or custom payment plugin explicitly noted in our documentation.
• The licence has been redistributed or otherwise used in breach of our Terms and Conditions.

These exclusions do not limit any statutory refund right you have as a consumer under the law of your country of residence.

5. How to Request a Refund

Send your order or invoice number and a brief description of the problem to support@ipowcore.com, or submit a ticket through our Contact Page.

We acknowledge refund requests within one business day and approve or decline them within three business days. Approved refunds are returned to the original payment method by our payment provider, and typically appear on your statement within 5–10 business days depending on your bank. Refunds are issued in USD; we are not responsible for currency conversion differences or fees applied by your bank.

When a refund is issued, the associated licence key is deactivated and you must uninstall the plugin from all sites.

6. Payment Processing & Disputes

Orders and payment transactions are handled by an authorised third-party payment provider, which manages payment processing, invoice generation, applicable tax collection, and refund distribution. Charges appear on your statement as IPOW CORE or under the descriptor shown on your receipt.

If you do not recognise a charge or believe it was made in error, please contact us before opening a chargeback with your bank. We can usually identify the order and refund it the same day, which is considerably faster than a dispute.