Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

You may request a full refund for any reason within 14 days of your initial purchase of iPow Core – Payment Fees for WooCommerce. You do not need to establish a defect, contact technical support first, or explain why the product is not suitable for you.

This initial-purchase guarantee applies to annual subscriptions and one-time lifetime offers, including any setup assistance included in the purchased offer. It does not replace or restrict statutory consumer rights.

2. Consumer Withdrawal Rights

If you are an EU/EEA or UK consumer and statutory withdrawal rules apply to your purchase, you can withdraw within 14 days of concluding the contract without giving a reason or paying a penalty. We do not require you to waive that right in order to receive immediate digital access. Downloading or activating the plugin does not by itself waive your withdrawal right. Longer or additional mandatory local rights remain unaffected.

Email support@ipowcore.com or use our Contact Page before the applicable deadline. A clear statement that you wish to withdraw is sufficient; the model below is optional. We confirm receipt by email and refund in accordance with section 6. Keep a copy of your notice.

• To: IPOW HOSTING LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States, support@ipowcore.com.
• I hereby give notice that I withdraw from my contract for the following digital content or services: [offer and order number, if available].
• Ordered on / received on: [date].
• Consumer name: [name].
• Consumer address: [address].
• Signature: [only if submitted on paper].
• Date of notice: [date].

3. How to Cancel Your Subscription

Bought a lifetime licence? There is nothing to cancel. A lifetime plan is charged once and never renews, so no subscription exists on your account. This section applies only to annual plans.

Cancelling stops all future annual renewals. You keep access for the remainder of the term you have already paid for. You can cancel in any of these ways — all three have the same effect:

• Payment provider. For PayPal annual subscriptions, use your PayPal automatic-payment settings. If your order confirmation page displays a subscription-management button, you can also use that provider management flow.
• Your account. Your account dashboard shows your subscription status and paid-through date. If a management control is not available, use the provider or email option below.
• By email. Write to support@ipowcore.com from the address on your order, stating that you wish to cancel. We action cancellation requests within one business day and send you written confirmation.

Cancel before the next renewal is processed to stop that charge. If cancelling by email, please allow one business day for us to process the request. Your paid-through date is shown in your account. This does not limit any cancellation or refund right required by applicable law.

4. Before You Request a Refund

If you want help before deciding, our support team can assist with installation and configuration. The following steps are optional:

• Check our Troubleshooting Documentation for common fixes.
• Contact our support team via our Contact Page so we can attempt to assist you.

This is a request, not a condition — you may ask for a refund within the guarantee period regardless.

5. Requests Outside the Initial Guarantee

The commercial 14-day guarantee covers the initial purchase. Outside that guarantee, the following rules apply:

• Requests made more than 14 days after the initial purchase are considered under any applicable statutory rights and our non-delivery remedy; they are not covered by the initial-purchase commercial guarantee.
• Annual renewal charges are not covered by the initial-purchase guarantee. Contact us about an unauthorised charge, a renewal processed after a valid cancellation, or any statutory refund entitlement. Lifetime offers never renew.

A third-party compatibility issue or a service-terms dispute does not remove your any-reason refund right for an initial purchase requested within 14 days. Nothing in this policy restricts statutory remedies or your right to contact your payment provider or bank.

6. How to Request a Refund

Email support@ipowcore.com or use our Contact Page. Include your purchase email and order or invoice number, if available, so we can identify the payment. A reason is optional for a request within the initial 14-day guarantee.

We acknowledge refund requests within one business day and normally process them within three business days. Refunds are returned through the payment provider to the original payment method. Where statutory withdrawal rules apply, we issue the refund within the legally required period, normally no later than 14 days after receiving your withdrawal notice. Banks may take a further 5–10 business days to show the credit. Refunds are issued in EUR; any bank conversion is handled by your bank, subject to your statutory rights.

A refund deactivates the commercial licence key and ends the associated update, support, and unused setup-service entitlements. It does not remove rights already granted in GPL-covered plugin code.

7. Payment Processing & Disputes

IPOW HOSTING LLC is the seller and handles order fulfilment and customer support. Stripe or PayPal processes your payment and returns refunds to the original method. Charges may appear as IPOW CORE or under the provider descriptor on your payment receipt.

If you do not recognise a charge, contact us so we can investigate. Contacting us first is a request, not a condition, and does not restrict any dispute, chargeback, or other remedy available through your bank or payment provider.