Delivery & Fulfilment Policy

1. Digital Products Only

IPOW HOSTING LLC supplies downloadable software and the update, support, and optional setup services stated in your selected offer. No physical goods are shipped and there are no shipping charges. Plugin code is licensed under GPLv2 or later. Your commercial licence key provides the paid service entitlements and active-site allowance stated at checkout. Annual and one-time lifetime purchases use the same digital delivery process.

2. When You Receive Your Order

After payment is confirmed, we make your licence key and plugin download available on the order confirmation page. This normally takes under 5 minutes. Email delivery is a separate step and can take longer:

• On screen. You are returned to our order confirmation page, where your licence key and a secure download link are displayed immediately.
• By email. We send your licence key and links to the download and installation information to the email address entered at checkout. Check your spam folder if the message is missing.

Your payment provider may send a separate payment receipt. For a billing document or invoice request, contact support@ipowcore.com with your order number. An invoice is not attached to the licence-delivery email.

3. Ongoing Access

Your licence key and current plugin download remain available at any time from your account dashboard. While your licence is active, WordPress will also offer plugin updates automatically through the standard WordPress updates screen. Delivery is therefore not a one-time event:

• On an annual plan, access continues for the full twelve-month term and for each renewed term thereafter.
• On a lifetime purchase, the licence key has no renewal charge or scheduled expiry. Updates and support cover the commercial lifetime of this product as defined in our Terms and Conditions. Your rights in GPL-covered installed code are separate.

4. If You Do Not Receive Your Order

If your confirmation email has not arrived within one hour of a successful payment, please first check your spam, junk, and promotions folders, and confirm that the address you entered at checkout is correct. If it still has not arrived, contact support@ipowcore.com with your order or invoice number. We will re-issue your licence key and download link, normally within one business day and always within three business days.

If we are unable to deliver a working licence to you at all, you are entitled to a full refund under our Refund Policy, regardless of how much time has passed.

5. Technical Requirements

To use the delivered software you need a self-hosted WordPress installation with WooCommerce active, and the ability to install a plugin from a .zip file. Requirements and installation steps are documented in our Installation Guide and should be reviewed before purchase. The plugin cannot be installed on WordPress.com sites that do not permit custom plugins.

6. Export & Availability

Our software is delivered electronically and is available worldwide, except where supply is prohibited by applicable export control or sanctions law. We reserve the right to decline or reverse an order that we cannot lawfully fulfil, in which case any amount charged is refunded in full.