Privacy Policy

Last updated: April 12, 2026

At IPOW HOSTING LLC (“IPow Core”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ipowcore.com, use the IPow Core WordPress plugin, or engage with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our plugin.

1. Information We Collect

We collect only the information necessary to provide and improve our services. The types of data we collect include:

Account Information

When you create an account or make a purchase, we collect your name and email address. We do not collect shipping addresses, phone numbers, age, gender, or other demographic information unless you voluntarily provide it when contacting support.

Payment Data

Payment transactions are processed by our payment provider, Airwallex. We do not store your full credit card number, CVV, or banking details. We receive only a transaction reference, the amount paid, and the last four digits of your card for order identification purposes.

Technical / Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages viewed. This is collected via server logs and analytics cookies (see our Cookie Policy).

Plugin Usage Data

When you install and use the IPow Core plugin on your WordPress site, we collect non-sensitive diagnostic data to ensure the service functions correctly. This includes: WordPress version, PHP version, plugin version, and backup success/failure status. We do NOT collect, access, or store the contents of your actual database, files, or customer data contained in your backups. Your backups are encrypted and stored entirely on your authorized cloud storage provider (e.g., Google Drive, Dropbox).

2. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

  • Contractual necessity: To fulfill our contract with you (e.g., providing the plugin license, processing orders, delivering support).
  • Legitimate interest: To improve our services, analyze usage trends, and prevent fraud.
  • Consent: For marketing emails and analytics cookies. You may withdraw consent at any time through our cookie banner or by unsubscribing from emails.
  • Legal obligation: To comply with applicable laws and regulations.

3. Use of Your Information

We use information collected about you to:

  • Create and manage your account.
  • Process your payments and refunds via our payment processor.
  • Deliver the services and license keys you purchased.
  • Email you regarding your account, order, or support requests.
  • Monitor and analyze usage and trends to improve your experience.
  • Notify you of updates to the plugin.
  • Respond to product and customer service requests.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by applicable law.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including:

  • Airwallex — Payment processing
  • Supabase — Database and license management
  • Vercel — Website hosting
  • Meta (Facebook) — Marketing pixel (anonymized analytics)

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

  • Account data: Retained for the duration of your account. Deleted within 30 days of account closure upon request.
  • Transaction records: Retained for 7 years to comply with financial and tax regulations.
  • Server logs: Retained for 90 days, then automatically purged.
  • Support conversations: Retained for 2 years, then archived.

6. Your Rights (GDPR / CCPA)

Depending on your location, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the data we hold about you.
  • Right to rectification: Request correction of inaccurate data.
  • Right to erasure (“right to be forgotten”): Request deletion of your personal data.
  • Right to restrict processing: Request we limit how we use your data.
  • Right to data portability: Receive your data in a structured, machine-readable format.
  • Right to object: Object to processing based on our legitimate interests.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at support@ipowcore.com. We will respond within 30 days.

7. Third-Party Websites

Our site may contain links to third-party websites. Once you leave our site, any information you provide to those third parties is not covered by this Privacy Policy.

8. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information, including 256-bit TLS encryption for all data in transit and encrypted storage at rest. While we have taken reasonable steps to secure the personal information you provide, no security measures are perfect or impenetrable.

9. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13 (or 16 in the EEA). If you become aware of any data we have collected from children under these ages, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact us at:

IPOW HOSTING LLC (Data Controller)
30 N Gould St Ste R
Sheridan, WY 82801, USA
Email: support@ipowcore.com
Phone: +1 (917) 795-8615